as of April 2014
We respect your privacy
Perfect Pitch abides by the Australian Privacy Principles (APP) as set out in Schedule 3 to the Privacy Act 1988 and the SPAM ACT 2003. You can obtain a copy of the APP from the Office of Autralian Information Commissioner's web site at www.oaic.gov.au and a copy of the SPAM ACT from the Australian Communications and Media Authority web site at www.acma.gov.au.
Kind of information we hold about you
Personal information collected by Perfect Pitch generally consists of your name, address, contact details (including telephone numbers, email address), your gender, your date of birth, your employment details (including your company, job title, industry you work in, products/services you sell, other contacts within your organisation), your interests, our communication history and preferences in terms of how you wish to receive information from Perfect Pitch.
This information is collected for the purposes of sending relevant correspondences to you and building long-term client-agency relationships.
Perfect Pitch may collect your personal information when you make an inquiry about our services. Perfect Pitch may also collect personal information about you from a third party for the purpose of offering our services to you and your organisation.
This information on its own does not identify an individual but it does provide Perfect Pitch with statistics that it can use to analyse and improve our website and our communications.
Perfect Pitch makes all reasonable efforts to give notice via e-mail to parents of children under the age of 13 when information (e.g. e-mail addresses or any other information) is collected from their child. Before entering a contest/competition/promotion online, Perfect Pitch requires children under the age of 13 to ask a parent for permission. Children under 13 years of age are required to enter a parent's e-mail address as well. This is done so that Perfect Pitch may contact a parent via e-mail to notify him/her that the child has entered a contest/ competition/promotion and to provide the option of removing the child's e-mail address from the list of entries. Perfect Pitch will not use a parent's e-mail address for any other purpose.
Perfect Pitch Marketing does not collect information about your political beliefs, your religious beliefs, health information or sexual preferences.
Handling of our clients' databases
As a database marketing company, Perfect Pitch will be engaged by its clients to perform various services that might involve the handling of personal information. Perfect Pitch will seek from its clients assurances that all such personal information has been collected lawfully and in compliance with the National Privacy Principles and that all required consents have been obtained for the intended use of that personal information.
Use and disclosure of your personal information
Perfect Pitch undertakes not to sell, rent or trade your personal information.
Perfect Pitch Marketing will not disclose personal information about you, unless the disclosure is:
- required by law
- is authorised by law, or
- you have consented to our disclosing of the information.
Your personal information is collected for the purposes of sending relevant correspondences to you and building long-term client-agency relationships.
Accuracy of Your Personal Information
Perfect Pitch aims to ensure that your personal information is accurate, complete and up-to-date. To assist with this, please contact us if your details change.
Storage and security of your personal information
Perfect Pitch is committed to keeping your personal information secure and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration.
We also require our staff and service providers to respect the confidentiality of your personal information. All Perfect Pitch staff and contractors are required to sign confidentiality agreements, which extend to client information.
Due to the nature of the Internet, we cannot guarantee that your personal information will always be secured during transmission or from unauthorised access during storage. However Perfect Pitch will always endeavour to protect your personal information from misuse, loss or unauthorised access, and once we receive your transmission, we will undertake our best effort to ensure its security.
Please contact Perfect Pitch immediately should you become aware or have reason to believe that there has been any unauthorised use of your personal information.
Perfect Pitch stores your personal information in electronic form on a database. This database is secure and can only be accessed by authorised users. Hard copies of personal information may also be kept by Perfect Pitch.
Access to your personal information
You may contact us to amend any of your personal information that is inaccurate or request that your personal information be deleted. We will use reasonable endeavours to amend or delete your records as requested within 7 days of receipt of notice. If applicable, any legal requirement on Perfect Pitch to maintain certain records of your personal information shall prevail over any such requests.
If you wish to access the personal information Perfect Pitch holds about you, you can email us at firstname.lastname@example.org or write to us at Perfect Pitch Marketing, Suite 1, 38 East Esplanade, MANLY NSW 2095. We will use reasonable endeavours to provide a complete list of your personal information within 14 days of receipt of your enquiry. Before Perfect Pitch provides you with copies of your personal information, it may be necessary for you to prove your identity.
Perfect Pitch is not obliged to give you access to your personal information if:
- providing access would pose a serious and imminent threat to the life or health of an individual
- providing access would have an unreasonable impact upon the privacy of other individuals
- the request for access is frivolous or vexatious
- the information relates to existing or anticipated legal proceedings between Perfect Pitch Marketing and you and the information would not be accessible by the process of discovery in those proceedings
- providing access would reveal the intentions of the organisation in relation to negotiations with you in such a way as to prejudice those investigations
- providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of laws or denying access is specifically authorised by law.
If Perfect Pitch does not allow you to access your personal information we will provide you with reasons for our decision.
Feel free to contact us about any privacy issue regarding Perfect Pitch (see contact details below). You will need to explain your concern and identify yourself so an appropriate person at Perfect Pitch can respond accordingly. We will respond as soon as practicable. If you have not received a response within 30 days, or you consider Perfect Pitch's response to be inadequate, you may refer the matter to the Federal Privacy Commissioner. Perfect Pitch will make every reasonable effort to resolve your concerns and will maintain a record of each written complaint received.
Perfect Pitch Marketing will make every reasonable effort to resolve all concerns unless they are deemed frivolous, vexatious or not made in good faith.
How to contact us
Mail: Privacy Officer, Perfect Pitch Marketing,Suite 1 38 East Esplanade, Manly NSW 2095, Australia.
Phone: (61 2) 9474 1066
Fax: (61 2) 9976 2129
© Perfect Pitch Marketing 2014